As of July 1, Generations will no longer host the 211 call center that covers Dubois County. That responsibility is now being handed over to the nonprofit Connect2Help, which runs the 211 service in other Indiana counties, including Daviess, Martin, Crawford and Perry.
Generations, the area agency on aging based in Vincennes, became the 211 call center for Knox and Dubois counties in 2008 and added Greene County in 2009 and Pike County in 2010. When service began in each of the four counties, it was believed that funding eventually would be appropriated to support 211, but that never materialized.
Generations executive director Laura Holscher says the agency has struggled every year to raise the money to support the 211 call center and most years the agency has not been able to raise the full amount.
The cost of the new software is 8 to 10-thousand dollars with an annual maintenance fee of $5,500.
Holscher says customers shouldn’t notice any difference during or after the transition.